CCA MEDICAL's motto of "Service First" is exemplified in the level of customer support supplied
to our clients. Our Support area is staffed by experienced personnel who provide a personal touch
so valued by our clients.
Clients subscribing to software support receive 800-number telephone support along with upgrades
and new versions of the software. For those who wish to communicate with Support on-line we provide
access to our Support Call Tracking system named IssueTrak. With this access, clients can enter and
track their own software issues. An on-line Knowledge Base is available to on-line users.
When manufacturer service contracts are not included with the hardware purchase price, we can
provide clients with annual Hardware Support. This is most helpful to practices without the
technical expertise to take care of their computer equipment.
On a billable basis, CCA MEDICAL can provide networking, interfacing and custom programming.
For more information on our customized programming process and related documents, please select forms from the menu on the left.
CCA Statement Regarding 5010 - CCA Medical practice management software programs (both Practice Express and
EHS' Practice Revolution) currently use the industry standard 4010A1 version for transactions.
Both Practice Express 5.0 and Practice Revolution will be upgraded to the new 5010 version in
time to begin external testing during the calendar year 2011, well in advance of the compliance
deadline of 1/01/2012. Clients who maintain current monthly support payments will incur no
additional cost for the software upgrades provided they are scheduled during CCA normal business
hours. If you request that your upgrade be performed during evening, weekend, or holiday hours,
there will be a charge for the resource's time but not the software itself. In addition, there
may be some clients who require hardware upgrades in order to meet software requirements. We will
contact each client to schedule the upgrade when closer to time.